Privacy Policy

1. What Information Do We Collect?

Personal Information You Disclose to Us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information You Provide. The personal information we collect may include the following:

• Name and contact information (email address, phone number)
• Username and password
• Billing address and payment information
• Files and content uploaded to our cloud storage services

Payment Data. If you make a purchase, we may collect data necessary to process your payment, such as your payment instrument number (e.g., credit card number) and the security code associated with your payment instrument. All payment data is stored by Stripe. You can find their privacy policy link here: https://stripe.com/privacy

Information Collected Automatically

In short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information, including:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This log data may include your IP address, device information, browser type, and settings.
• Device Data. We collect device data, such as information about the computer, phone, tablet, or other device you use to access the Services. This data may include IP address, device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, and operating system.
• Location Data. We collect location data, such as information about your device's location, which can be precise or imprecise. The amount of information we collect depends on the type and settings of the device you use to access the Services.

2. How Do We Process Your Information?

In short: We process your information to provide, improve, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations.

We process your personal information for various reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate the delivery of services to the user. Providing requested cloud storage and file management services.
• To respond to user inquiries/offer support to users.
• To send administrative information to you. Details about our products and services, changes to our terms and policies.
• To fulfill and manage your orders. Processing orders, payments, refunds, and exchanges made through the Services.
• To send you marketing and promotional communications. If this aligns with your marketing preferences.
• To protect our Services. As part of our efforts to keep the Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends. Better understanding how Services are used to improve them.

3. What Legal Bases Do We Rely on to Process Your Information?

In short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so.

If you are located in the EU or UK, this section applies to you.

We may process your personal information based on the following legal bases:

• Consent. If you have given us permission to use your personal information for a specific purpose.
• Performance of a Contract. When we believe it is necessary to fulfill our contractual obligations to you.
• Legitimate Interests. When we believe it is reasonably necessary to achieve our legitimate business interests.
• Legal Obligations. When we believe it is necessary to comply with our legal obligations.

4. When and With Whom Do We Share Your Personal Information?

In short: We may share information in specific situations and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

• Cloud computing services
• Data analytics services
• Data storage service providers
• Payment processors
• Website hosting service providers

We may also share your personal information in the following situations:

• Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements. If required by law or in good faith belief that such action is necessary to comply with legal obligations.

5. What Is Our Stance on Third-Party Websites?

In short: We are not responsible for the safety of any information that you share with third parties.

The Services may link to third-party websites, online services, or mobile applications. We make no guarantees about these third parties and are not responsible for any loss or damage caused by their use.

6. Do We Use Cookies and Other Tracking Technologies?

In short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to access or store information. Specific details on our use of such technologies and how you can refuse certain cookies are outlined in our Cookie Policy.

7. Is Your Information Transferred Internationally?

In short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States and the European Union. If you access our Services from outside these regions, please note that your information may be transferred to, stored, and processed in these regions.

8. How Long Do We Keep Your Information?

In short: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law.

We retain your personal information only for as long as it is necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For account holders, we retain information for six months after account termination.

9. How Do We Keep Your Information Safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures to protect the security of any personal information we process, including:

• Data encryption (in transit and at rest)
• Regular security assessments
• Access controls and authentication
• Secure data center facilities

10. Do We Collect Information from Minors?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18. By using the Services, you represent that you are at least 18 years old.

11. What Are Your Privacy Rights?

In short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information.

In certain circumstances, you may have the following rights:

• Access Rights - Request access to a copy of the personal information we hold about you.
• Correction Rights - Request correction of any inaccuracies in the information we hold about you.
• Deletion Rights - Request deletion of your personal information.
• Data Portability Rights - Request transfer of your data to another organization.
• Objection Rights - Object to our processing of your personal information.

To exercise these rights, contact us at contact@burncloud.com.

12. Do We Make Updates to This Policy?

In short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible.

13. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may email us at contact@burncloud.com or contact us at: